[cisco-voip] room kits - smartnet or not?

[Lelio Fulgenzi]

Ah – that’s a good point. I remember that for telephony endpoints, software was available as part of the CUCM support contract.

I wonder if software is available similarly under that situation?

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Thursday, July 11, 2019 1:56 PM
To: Charles Goldsmith <w at woka.us>
Cc: Lelio Fulgenzi <lelio at uoguelph.ca>; voyp list, cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] room kits - smartnet or not?

Don't you require active smartnet in order to download software for video endpoints?  I mean, I suppose if you're gambling on the hardware working for that long, you could also gamble on the software to last that long too.

On Thu, Jul 11, 2019 at 10:02 AM Charles Goldsmith <w at woka.us<mailto:w at woka.us>> wrote:
Phones are relatively inexpensive, I advise people to buy spares in case of issues vs smartnet on every phone for large installs.  Small installs, it's a good peace of mind.

Video units are expensive, so you are gambling that nothing is going to go wrong.  In 2 years if something does go out on one, you have to buy another one.  That's a business decision and I just present the facts to the bean counters and let them make it and take the heat :)


On Thu, Jul 11, 2019 at 8:37 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

I remember when phones first came out, smartnet was expensive for each phone and the decision by many was made to leave smart net off the phones and use that money to replace phones as needed. Budget issues aside, it made sense.

What are people doing for equipment of a smaller number? Say, Room Kits?

I'd like to offer the products to our clients with a 5 year warranty, so no one has to worry about managing inventory until it's probably time to replace them. But 5 year warranty is about half the cost of the product. Doing math that says these devices will be EOL'ed within about 10 years of announcement (very rough guess), two 5 year warranties buys a new product.

Thoughts?



---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca><mailto:lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs><http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

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