[cisco-voip] Cisco Jabber / Outlook Presence Status

[Lelio Fulgenzi]

This might have something to do with how default protocol handlers are configured.

From my reading, default protocol handlers are switched every time software is installed.

So, if someone installs Skype (for Business) _after_ you’ve installed Jabber, Outlook looks to Skype for presence information.

Take a look here for details on how to check.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_010011.html

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Lelio Fulgenzi, B.A. | Senior Analyst
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On Jul 12, 2019, at 7:01 AM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:

Morning all,

I have an issue whereby some of our users Jabber presence integration works fine in Outlook, but others are greyed out with no apparent difference in configuraiotn.

I found the following document, which we have checked and hasn’t helped:

https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118750-technote-jabber-00.html

Has anyone else experienced this problem?

Many thanks

James

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