[cisco-voip] Cisco Jabber / Outlook Presence Status

[Brian Meade]

Also make sure proxyAddresses are set correctly for the users-
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116152-problemsolution-product-00.html

On Fri, Jul 12, 2019 at 8:23 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>
> This might have something to do with how default protocol handlers are
> configured.
>
> From my reading, default protocol handlers are switched every time
> software is installed.
>
> So, if someone installs Skype (for Business) _after_ you’ve installed
> Jabber, Outlook looks to Skype for presence information.
>
> Take a look here for details on how to check.
>
>
> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_010011.html
>
> *-sent from mobile device-*
>
>
> *Lelio Fulgenzi, B.A.* | Senior Analyst
>
> Computing and Communications Services | University of Guelph
>
> Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON |
> N1G 2W1
>
> 519-824-4120 Ext. 56354 <519-824-4120;56354> | lelio at uoguelph.ca
>
>
>
> www.uoguelph.ca/ccs | @UofGCCS on Instagram, Twitter and Facebook
>
>
>
> [image: University of Guelph Cornerstone with Improve Life tagline]
>
> On Jul 12, 2019, at 7:01 AM, James Dust <james.dust at charles-stanley.co.uk>
> wrote:
>
> Morning all,
>
>
>
> I have an issue whereby some of our users Jabber presence integration
> works fine in Outlook, but others are greyed out with no apparent
> difference in configuraiotn.
>
>
>
> I found the following document, which we have checked and hasn’t helped:
>
>
>
>
> https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118750-technote-jabber-00.html
>
>
>
> Has anyone else experienced this problem?
>
>
>
> Many thanks
>
>
>
> James
>
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