[cisco-voip] Cisco Jabber / Outlook Presence Status

[Lelio Fulgenzi]

Ah – good article.

And even _better_ name! Bruno Van Turnhout is on my top ten list now.

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Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
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519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

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From: Brian Meade <bmeade90 at vt.edu>
Sent: Friday, July 12, 2019 9:41 AM
To: Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: James Dust <james.dust at charles-stanley.co.uk>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Jabber / Outlook Presence Status

Also make sure proxyAddresses are set correctly for the users- https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116152-problemsolution-product-00.html

On Fri, Jul 12, 2019 at 8:23 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

This might have something to do with how default protocol handlers are configured.

From my reading, default protocol handlers are switched every time software is installed.

So, if someone installs Skype (for Business) _after_ you’ve installed Jabber, Outlook looks to Skype for presence information.

Take a look here for details on how to check.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_010011.html
-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook


On Jul 12, 2019, at 7:01 AM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:
Morning all,

I have an issue whereby some of our users Jabber presence integration works fine in Outlook, but others are greyed out with no apparent difference in configuraiotn.

I found the following document, which we have checked and hasn’t helped:

https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118750-technote-jabber-00.html

Has anyone else experienced this problem?

Many thanks

James

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