[cisco-voip] Unity Connection Mailbox

Fri Jul 26 20:47:07 EDT 2019

I think it has to do with “privacy” and expectations. It’s all great when the recorded name and greeting is such that you (think you) know who you’re leaving a message for.  But if I call Joe, and Joe has forwarded his phone to Max and Max’s voicemail picks up and all I hear is “Leave a message”, I _think_ I’m leaving a message for Joe. That’s who I called.

That’s the argument I’ve heard. I’m sort of on board. ☹

Then of course, there’s the licensing argument.

If you let the final mail box answer calls, you can have 10 people (or more) sharing a mailbox. They didn’t’ like that. 😊

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Sent: Friday, July 26, 2019 8:41 PM
To: Jason Aarons (Americas) <jason.aarons at dimensiondata.com>; Lelio Fulgenzi <lelio at uoguelph.ca>; cisco-voip (cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: RE: Unity Connection Mailbox

It’s funny we ALWAYS use last redirecting.

I (and my team) find first redirecting confusing as heck. Last redirecting ensures the VM goes to where we want it. We are most concerned with hunt groups and such and we use CTI route points at the end of any call flow that is intended for VM. In theory we may end up with more hunt lists and such as some items may need to be duplicated, but it’s much easier IMO to manage and troubleshoot.

And if individuals are CFwdAlling it’s because they aren’t available so shouldn’t the VM go to the person who is in the office and can handle it?

Matthew Loraditch
Sr. Network Engineer
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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Jason Aarons (Americas)
Sent: Friday, July 26, 2019 8:29 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Unity Connection Mailbox

We implemented that CXN Service Parameter “Last Redirecting Number” and it’s working.

Just which something there was a per user solution in CUCM etc.

From: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Sent: Friday, July 26, 2019 1:20 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: RE: Unity Connection Mailbox

Ok – I’m _pretty_ sure this is what helps:

  *   Connection Admin > Advanced > Conversations
  *   Use Last (Rather than First) Redirecting Number for Routing Incoming Call [ ]

“When this check box is checked, Unity Connection uses the last redirecting number for routing incoming calls.”

I have not (ever) had a chance to test this.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Lelio Fulgenzi
Sent: Friday, July 26, 2019 1:10 PM
To: Jason Aarons (Americas) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Unity Connection Mailbox

There used to be a system wide settings on Unity Connection where you could decide to either send it to the originating mailbox. Not sure if it was available in the admin GUI or it needed a cisco unity monkey tool to do it.

Will spend a few minutes looking…

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Jason Aarons (Americas)
Sent: Friday, July 26, 2019 12:43 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>) <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Unity Connection Mailbox

Jack on PSTN  >>>>>   Diane ext 4001  >>>>>>   Bobbie ext 4002

If Jack calls Diane and Diane has call forward all to Bobbie, is there a way for Jack to hear Bobbie’s voicemail and not Diane’s?

TAC said no.  Ask the expert at Cisco Live said no.  is the answer really no?

This email and all contents are subject to the following disclaimer:
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itevomcid
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