[cisco-voip] Softphones

[Lelio Fulgenzi]

Can’t recall which did it, but multi-line support is available with at least CUCM v11.x and Jabber v12.x.

It works rather well. Except for the voicemail part. Voicemail is not DN related, but userID related.

---
Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354 | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

[University of Guelph Cornerstone with Improve Life tagline]

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Parker Pearson - Donoma
Sent: Wednesday, March 20, 2019 4:54 PM
To: Lisa Notarianni <lisa.notarianni at scranton.edu>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Softphones

Speaking as an end user – our geo-diverse team uses Cisco softphone functionality heavily.  I’d go so far as to say I could not do my job without it.  I work from a home office and I travel.  My company did not have to buy a handset for me to have in my home office, (Thereby saving a decent chunk of change) and when I shut my laptop at night, I don’t have to hear it ring.

I really loved the old Cisco IP Communicator.  It had the familiar phone look I could keep open on a second screen, and here’s the kicker… it provided multi-line support.  Now I use Jabber as my softphone, and it does a decent job… except that missing second line.  Not having that is killin’ me smalls!  ☺

Cisco keeps promising this feature (CiscoLive 2017 and 18) but I haven’t seen it yet.  Our support staff knows how bad some of us need that second line feature – I am confident they would not have kept it a secret if it showed up in 12.

We noticed some weird interoperability on single number reach and running Jabber on multiple devices.  If you as the user weren’t super careful about close the apps out (hard to remember when you run iOS for example) then call functionality went sideways in unpredictable ways.

Hope that gives you some input from the UX side of things.

Cheers,
Parker Pearson

[Donoma Software Web Page]<http://donomasoftware.com/>


Parker



Pearson


Vice President, Marketing & Business Development


Donoma Software

1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060




t: 540.443.3577<tel:540.443.3577>

e: parker at donomasoftware.com<mailto:parker at donomasoftware.com>


w: www.donomasoftware.com<http://www.donomasoftware.com/>




[Facebook]<https://www.facebook.com/DonomaSoftware>


[Twitter]<https://twitter.com/donomasoftware>


[LinkedIn]<https://www.linkedin.com/company/donoma-software>







The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.​



From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Lisa Notarianni <lisa.notarianni at scranton.edu<mailto:lisa.notarianni at scranton.edu>>
Date: Wednesday, March 20, 2019 at 4:36 PM
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Softphones


We have a few staff who travel and would make good use of a softphone.  We have not implemented them or had anyone use them before.  Call Manager version 11.5.1.13039-1



Any good or bad experiences or words of wisdom before I begin research?



Thanks,

Lisa
[Lisa Notarianni Telecom Engineer]




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190320/9aa197ca/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 1297 bytes
Desc: image002.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190320/9aa197ca/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 737 bytes
Desc: image003.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190320/9aa197ca/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 762 bytes
Desc: image004.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190320/9aa197ca/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 706 bytes
Desc: image005.png
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190320/9aa197ca/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.jpg
Type: image/jpeg
Size: 5520 bytes
Desc: image006.jpg
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20190320/9aa197ca/attachment.jpg>