[cisco-voip] 8851: always use first line for outbound calls with multiline

Thu Mar 21 17:14:56 EDT 2019

It was an enhancement request to get Always Use Prime Line working for 88xx.

As an enhancement request “bug” it was rejected, that’s why it isn’t public. That means any further requests to change this behavior for these phones needs to be directed to the product marketing team through whatever channel is available to you.

Ryan Ratliff
Voice CCIE #16809
Manager, Cisco Cloud Collaboration TAC
Phone: +1 919-476-2081

From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Erick Bergquist <erickbee at gmail.com>
Date: Thursday, March 21, 2019 at 4:59 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: cisco-voip list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

Just to confirm, this bug is for the always use prime line option not being used for calls?

Thanks.

On Thu, Mar 21, 2019 at 1:51 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Eeeeeek.

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From: Wes Sisk (wsisk) <wsisk at cisco.com<mailto:wsisk at cisco.com>>
Sent: Thursday, March 21, 2019 3:36 PM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] 8851: always use first line for outbound calls with multiline

Correction: it will not be visible.

On Mar 21, 2019, at 2:58 PM, Wes Sisk (wsisk) via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:

Whoops, I thought it was. Thanks for the callout Lelio! It should be visible in 24 hours.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh30732

-Wes

On Mar 21, 2019, at 11:40 AM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Wes - is there any way to make this big public? I’d like to understand what phone models and/or software this affects.
-sent from mobile device-

Lelio Fulgenzi, B.A. | Senior Analyst
Computing and Communications Services | University of Guelph
Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1
519-824-4120 Ext. 56354<tel:519-824-4120;56354> | lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook

Error! Filename not specified.

On Mar 20, 2019, at 1:03 PM, Wes Sisk (wsisk) via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
Please note at this point the 8851 product manager has elected not to address that request. If this feature is important to you then please press your account representative more.

Regards,
Wes

On Mar 20, 2019, at 5:56 AM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:

Hi Reto,

We also have this issue, and it has been raised via our vendor with Cisco TAC

Cisco have raised this with their development team they have told us.

I believe the related bug id is: Bug ID CSCvh30732

Kind Regards

James Dust
ICT Network Infrastructure & Communications Engineer

<image001.png>

55 Bishopsgate, London EC2N 3AS<https://maps.google.com/?q=55+Bishopsgate,+London+EC2N+3AS&entry=gmail&source=g>

Telephone: 020 7149 6314 / 07989 491136
Website<http://www.charles-stanley.co.uk/> | LinkedIn<https://www.linkedin.com/company/charles-stanley> | Twitter<https://twitter.com/_CharlesStanley>

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Reto Gassmann
Sent: 20 March 2019 09:54
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] 8851: always use first line for outbound calls with multiline

Hello Group

we have some IP Phones (8851) with two lines. For outgoing calls the first line is always used.
However, if the user receives a call on the second line (This is his secret privat line), the next outgoing call is initiated from the second line and sends the wrong (privat) number.
Is it possible to configure the phone that allways and automatically the first line is used for an outgoing call.
We have CUCM 10.5 and 8851 IP Phones.

Thanks a lot
Regards Reto

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