[cisco-voip] UCCX data sync issue

[Anthony Holloway]

I don't what you did exactly, but just know that you cannot initiate a
change in CUCM for an UCCX CTI device.  Therefore, you'll most likely need
to go into UCCX and reselect and save all of your changes.  E.g., If you
renamed DP A to DP B in CUCM, then go into UCCX and click on everything
that had DP A assigned to it, and switch it to DP B and click save.

As for the CCG, you just change the CCG and save it, and UCCX will delete*
what it doesn't need or add what it does need, and you do not have to
restart anything after.

*Technically UCCX will delete ports if you say for example went fro 100 to
75 ports, or if you deleted your UCCX HA sub.  However, if you go from 75
to 100 ports, and the next 25 DNs are taken, UCCX will not delete them from
CUCM to take them for itself, it will actually leave them alone and just
keep counting up until it finds vacant DN space to use.

On Mon, Oct 28, 2019 at 8:27 PM naresh rathore <nareh84 at hotmail.com> wrote:

> hi,
>
>
> i have uccx 11.6. i updated some device pool/partition names on cucm and
> seeing attached synch error on uccx. i tried to do data synch but still
> same error. any suggestions??
>
> secondly i would like to change CCG extension from 4 digit to 5 digit and
> increase number of CTI Routepoints. do i have to just update CCG with this
> information and restart any service or there is any other procedure to do
> it.
>
>
> thanks for the help
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