[cisco-voip] TAC Support for Unsupported Configurations

[Anthony Holloway]

Why do I get the feeling that you're speaking from experience, with that
crazy setup?

That's kind of been my experience too, just to confirm.  I have had mixed
results with TAC in the past, on how far they were willing to go for me.
It's definitely a human experience.

On Tue, Sep 10, 2019 at 3:35 PM Charles Goldsmith <w at woka.us> wrote:

> I think he's conflicted :)
>
> I've always been told that it's best effort, and as you stated, probably
> how much effort the TAC engineer wants to put into it.  It is likely
> handled on a case by case basis as well as their queue/work load.  If you
> come in there trying to run CUCM 8.0 on VMware fusion on an AMD based MACOS
> that is connected to a CUBE running in GNS3, they may not be in a hurry to
> help you :)
>
> On Tue, Sep 10, 2019 at 2:05 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> Or maybe it's just up to the assigned TAC Engineer to decide whether they
>> want to work the case or not?
>>
>> [image: image.png]
>> Source:
>> https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340
>>
>> [image: image.png]
>> Source:
>> https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912
>>
>>
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>> cisco-voip at puck.nether.net
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>>
>
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