[cisco-voip] TAC Support for Unsupported Configurations

[Charles Goldsmith]

I've seen some wacky setups at customers that were not supported, but I was
tongue-in-cheek going to an extreme on that example.

On Tue, Sep 10, 2019 at 4:29 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Why do I get the feeling that you're speaking from experience, with that
> crazy setup?
>
> That's kind of been my experience too, just to confirm.  I have had mixed
> results with TAC in the past, on how far they were willing to go for me.
> It's definitely a human experience.
>
> On Tue, Sep 10, 2019 at 3:35 PM Charles Goldsmith <w at woka.us> wrote:
>
>> I think he's conflicted :)
>>
>> I've always been told that it's best effort, and as you stated, probably
>> how much effort the TAC engineer wants to put into it.  It is likely
>> handled on a case by case basis as well as their queue/work load.  If you
>> come in there trying to run CUCM 8.0 on VMware fusion on an AMD based MACOS
>> that is connected to a CUBE running in GNS3, they may not be in a hurry to
>> help you :)
>>
>> On Tue, Sep 10, 2019 at 2:05 PM Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>>> Or maybe it's just up to the assigned TAC Engineer to decide whether
>>> they want to work the case or not?
>>>
>>> [image: image.png]
>>> Source:
>>> https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340
>>>
>>> [image: image.png]
>>> Source:
>>> https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
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