[cisco-voip] TAC Support for Unsupported Configurations

[Anthony Holloway]

I figured as much.  Was just being cheeky in my reply.  :)

On Tue, Sep 10, 2019 at 4:35 PM Charles Goldsmith <w at woka.us> wrote:

> I've seen some wacky setups at customers that were not supported, but I
> was tongue-in-cheek going to an extreme on that example.
>
> On Tue, Sep 10, 2019 at 4:29 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> Why do I get the feeling that you're speaking from experience, with that
>> crazy setup?
>>
>> That's kind of been my experience too, just to confirm.  I have had mixed
>> results with TAC in the past, on how far they were willing to go for me.
>> It's definitely a human experience.
>>
>> On Tue, Sep 10, 2019 at 3:35 PM Charles Goldsmith <w at woka.us> wrote:
>>
>>> I think he's conflicted :)
>>>
>>> I've always been told that it's best effort, and as you stated, probably
>>> how much effort the TAC engineer wants to put into it.  It is likely
>>> handled on a case by case basis as well as their queue/work load.  If you
>>> come in there trying to run CUCM 8.0 on VMware fusion on an AMD based MACOS
>>> that is connected to a CUBE running in GNS3, they may not be in a hurry to
>>> help you :)
>>>
>>> On Tue, Sep 10, 2019 at 2:05 PM Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>>> Or maybe it's just up to the assigned TAC Engineer to decide whether
>>>> they want to work the case or not?
>>>>
>>>> [image: image.png]
>>>> Source:
>>>> https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340
>>>>
>>>> [image: image.png]
>>>> Source:
>>>> https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912
>>>>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>
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