[cisco-voip] TAC Support for Unsupported Configurations

[Charles Goldsmith]

Now I'm tempted to get it to work...

On Tue, Sep 10, 2019 at 4:42 PM Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I figured as much.  Was just being cheeky in my reply.  :)
>
> On Tue, Sep 10, 2019 at 4:35 PM Charles Goldsmith <w at woka.us> wrote:
>
>> I've seen some wacky setups at customers that were not supported, but I
>> was tongue-in-cheek going to an extreme on that example.
>>
>> On Tue, Sep 10, 2019 at 4:29 PM Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>>> Why do I get the feeling that you're speaking from experience, with that
>>> crazy setup?
>>>
>>> That's kind of been my experience too, just to confirm.  I have had
>>> mixed results with TAC in the past, on how far they were willing to go for
>>> me.  It's definitely a human experience.
>>>
>>> On Tue, Sep 10, 2019 at 3:35 PM Charles Goldsmith <w at woka.us> wrote:
>>>
>>>> I think he's conflicted :)
>>>>
>>>> I've always been told that it's best effort, and as you stated,
>>>> probably how much effort the TAC engineer wants to put into it.  It is
>>>> likely handled on a case by case basis as well as their queue/work load.
>>>> If you come in there trying to run CUCM 8.0 on VMware fusion on an AMD
>>>> based MACOS that is connected to a CUBE running in GNS3, they may not be in
>>>> a hurry to help you :)
>>>>
>>>> On Tue, Sep 10, 2019 at 2:05 PM Anthony Holloway <
>>>> avholloway+cisco-voip at gmail.com> wrote:
>>>>
>>>>> Or maybe it's just up to the assigned TAC Engineer to decide whether
>>>>> they want to work the case or not?
>>>>>
>>>>> [image: image.png]
>>>>> Source:
>>>>> https://community.cisco.com/t5/contact-center/agent-login-failure-uccx-finesse-ver-10-6-1/m-p/2870582/highlight/true#M92340
>>>>>
>>>>> [image: image.png]
>>>>> Source:
>>>>> https://community.cisco.com/t5/contact-center/uccx-11-5-1-finesse-jabber-em-7841/m-p/3091142/highlight/true#M100912
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>
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