[cisco-voip] Softkey Template

[Reto Gassmann]

Hello Group

We have an issue with IP Phone 8851 and softkey template. We have
configured a new softkey template and set this as the softkey layout in the
device configuration. We configured the „Ring In“ state with only the
Answer Option selected. However, if a call arrives on the phone we see
Answer, Divert and Ignore.
We don‘t want the users to be able to send the call with the „Divert“ key
to the voicemail.
So what are we missing?

Thanks a lot
Regards Reto
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