[cisco-voip] Softkey Template

[Anthony Holloway]

I'm not gonna lie, I didn't think it was much more complicated than that.

I googled searched "cisco 8851 remove decline"

And found a forum posting
<https://community.cisco.com/t5/ip-telephony-and-phones/how-to-remove-decline-button/td-p/3038744>
where someone mentioned this setting on the phone page in CUCM  Admin:

*Actionable Incoming Call Alert*

I tried it out on my 8851 and sure enough, it removed both Decline and
Ignore.

I guess softkey configuration is now spread into two different places.



On Mon, Sep 23, 2019 at 4:32 AM Reto Gassmann <voip at mrga.ch> wrote:

> Hello Group
>
> We have an issue with IP Phone 8851 and softkey template. We have
> configured a new softkey template and set this as the softkey layout in the
> device configuration. We configured the „Ring In“ state with only the
> Answer Option selected. However, if a call arrives on the phone we see
> Answer, Divert and Ignore.
> We don‘t want the users to be able to send the call with the „Divert“ key
> to the voicemail.
> So what are we missing?
>
> Thanks a lot
> Regards Reto
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