[cisco-voip] Softkey Template

[Hunter Fuller]

I think this has something to do with the "Actionable Alert" not being
a place where softkeys can appear. Technically it is some sort of
"pop-over" on this unit. On the 7800 it is softkeys, but not on the
8800.

--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Mon, Sep 23, 2019 at 9:15 AM Anthony Holloway
<avholloway+cisco-voip at gmail.com> wrote:
>
> I'm not gonna lie, I didn't think it was much more complicated than that.
>
> I googled searched "cisco 8851 remove decline"
>
> And found a forum posting where someone mentioned this setting on the phone page in CUCM  Admin:
>
> Actionable Incoming Call Alert
>
> I tried it out on my 8851 and sure enough, it removed both Decline and Ignore.
>
> I guess softkey configuration is now spread into two different places.
>
>
>
> On Mon, Sep 23, 2019 at 4:32 AM Reto Gassmann <voip at mrga.ch> wrote:
>>
>> Hello Group
>>
>> We have an issue with IP Phone 8851 and softkey template. We have configured a new softkey template and set this as the softkey layout in the device configuration. We configured the „Ring In“ state with only the Answer Option selected. However, if a call arrives on the phone we see Answer, Divert and Ignore.
>> We don‘t want the users to be able to send the call with the „Divert“ key to the voicemail.
>> So what are we missing?
>>
>> Thanks a lot
>> Regards Reto
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