[cisco-voip] UCCX 12 dynamic calendar selection

[Anthony Holloway]

Yeah, finding "good" documentation is a challenge for sure.  Mainly because
it doesn't exist.

Also, just in case you were wondering how I found the answer, which by the
way, I did not know before you asked, I simply figured out a way to do it,
here is how I did it:

1. Create new CCCalendar variable
2. Place a Set step in the script and open it's properties
3. Click the Expression Editor button

[image: image.png]

4. Select the Java tab and then type the Class name (CCCalendar) in all
three fields: Constructor, Methods, Attributes to see what's exposed

*The UI here is garbage and not at all obvious that you can type something
in

[image: image.png]

5. It was in the Constructor drop down that I saw the syntax for the
instantiation of a new CCCalendar object, albeit, I didn't know what went
inside the String parameter.

[image: image.png]

6. I guessed incorrectly at first that it was the name of the calendar, and
then my second attempt with the ID worked.

Here's some documentation on how to do what I just did:

https://developer.cisco.com/docs/contact-center-express/#!vol3-expression-language-reference-using-expressions-and-the-expression-editor-about-the-expression-editor-toolbar-toolbar-tabs/toolbar-tabs


And since I had to go there to paste that link, I just checked to see if
there was anything on the new CCCalendar, but no, there's not:

https://developer.cisco.com/docs/contact-center-express/#!expression-editor-tool-reference-descriptions/expression-editor-tool-reference-descriptions


On Thu, Apr 23, 2020 at 3:34 PM Ray Maslanka <ray.maslanka at gmail.com> wrote:

> Great answer.
>
> The§com.cisco.cccalendar.CCCalendar§CCCalendar [id=1]§ value that's set
> normally through the application shed some clues I but couldn't find any
> documentation on setting it outside that interface.
>
> +5
>
> On Thu, Apr 23, 2020 at 4:02 PM Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> If you click on one of your Calendars in AppAdmin, the URL in your
>> address bar will end with something similar to:
>>
>> /appadmin/calendar/edit.do?calendarId=1
>>
>> You can take that ID, and use it in a Set step in your script like this:
>>
>> *Variables*
>> CCCalendar  target_calendar = null (Parameter)
>>
>> *Script Steps*
>> ...
>> Set target_calendar = new CCCalendar("1")
>> Calendar (target_calendar)
>>   Business Hours
>>   Holidays
>>   The Rest
>>   Failure
>> ...
>>
>>
>>
>> On Thu, Apr 23, 2020 at 2:47 PM Ray Maslanka <ray.maslanka at gmail.com>
>> wrote:
>>
>>> UCCX 12 provides calendar management through the administrative GUI as
>>> well as through a Supervisors Finesse view.
>>>
>>> Is anyone aware of a way to dynamically associate a particular calendar
>>> defined in UCCX to a caller fielded by a script?
>>>
>>> For example, script1 contains CCCalendar step myCalendar and UCCX has
>>> two calendars defined called NormalHours and BankersHours.  Can the first
>>> caller handled by script1 be treated by NormalHours and the second by
>>> BankersHours?  Does the script have a way (setting CCCalendar value maybe?)
>>> to associate itself dynamically with the a calendar defined in the UCCX
>>> calendar management pages?
>>>
>>> Given the calendar is fixed as a variable in the application and needs
>>> to be manually selected I suspect not but thought I throw it out there.
>>>
>>> Thanks for the input in advance.
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
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