[cisco-voip] uccx browser response slow when redundant uccx is down

[naresh rathore]

hi Charles


ntp issue resolved, when i go to uccx serviceability the response is fast but not application page or unified serviceability page. software is installed on Cisco UC high density server so shouldnt be an issue. i can download and install rtmt because of license issue. i will do it once i sort out license issue.

when the second uccx is powered off, following is replication servers status page

[cid:4ca574ee-59ba-4bd4-87ee-33ec120f9797]


admin:utils diagnose test

Log file: platform/log/diag4.log

Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 8409 MB, used: 17621 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
skip - tomcat_heapdump     : This module must be run directly and off hours
test - validate_network    : Error, intra-cluster communication is broken, unable to connect to [10.10.160.109]
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Passed
skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours

Diagnostics Completed


 The final output will be in Log file: platform/log/diag4.log


 Please use 'file view activelog platform/log/diag4.log' command to see the output




Regards

Naray

________________________________
From: Charles Goldsmith <w at woka.us>
Sent: Tuesday, February 4, 2020 8:19 AM
To: naresh rathore <nareh84 at hotmail.com>
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] uccx browser response slow when redundant uccx is down

Best practices is to have an NTP of stratum 4 or lower, but I wouldn't think it would cause a slow down.  Your cluster is having issues, so resolve that, just causing more work on your system if all tests aren't good.

Are you on supported hardware?  Does RTMT have any alerts that would be pertinent?

On Mon, Feb 3, 2020 at 9:17 PM naresh rathore <nareh84 at hotmail.com<mailto:nareh84 at hotmail.com>> wrote:
hi


I did fresh installation of uccx1 and 2. currently demo license is expired and i am sorting that out but whenever i shutdown one of the uccx. the browser response of the powered on UCCX is very very slow. UCCX version is 12. can it be because of ntp?

admin:utils diagnose test

Log file: platform/log/diag1.log

Starting diagnostic test(s)
===========================
test - disk_space          : Passed (available: 8409 MB, used: 17621 MB)
skip - disk_files          : This module must be run directly and off hours
test - service_manager     : Passed
test - tomcat              : Passed
test - tomcat_deadlocks    : Passed
test - tomcat_keystore     : Passed
test - tomcat_connectors   : Passed
test - tomcat_threads      : Passed
test - tomcat_memory       : Passed
test - tomcat_sessions     : Passed
skip - tomcat_heapdump     : This module must be run directly and off hours
test - validate_network    : Error, intra-cluster communication is broken, unable to connect to [10.10.160.109]
test - raid                : Passed
test - system_info         : Passed (Collected system information in diagnostic log)
test - ntp_reachability    : Passed
test - ntp_clock_drift     : Passed
test - ntp_stratum         : Failed
The reference NTP server is a stratum 5 clock.
NTP servers with stratum 5 or worse clocks are deemed unreliable.
Please consider using an NTP server with better stratum level.

Please use OS Admin GUI to add/delete NTP servers.

skip - sdl_fragmentation   : This module must be run directly and off hours
skip - sdi_fragmentation   : This module must be run directly and off hours

Diagnostics Completed


 The final output will be in Log file: platform/log/diag1.log


 Please use 'file view activelog platform/log/diag1.log' command to see the output

admin:


Regards


Naray
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