[cisco-voip] Cisco Headset with Multibase unregister/ reregister to IP Phone

[Reto Gassmann]

According to the Cisco Headset 500 Series User Guide our SW Versions
should be ok.


Here a description what I did to start conferencing:

You are in a call with your headset, then place the guest headset on
the base (there is a sound on the primary headset), press Call button
on the primary headset to enable the guest headset to join (there is a
sound confirming the join and the second LED flashes, but after ~10
sec there is another sound and all of the LEDs are on).

The conferencing is not established.



According to the Cisco Headset 500 Series User Guide, this should work:

 https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/userguide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html



IP Phone model:  8851

CUCM 10.5.2.11900-3,

IP phone firmware: sip88xx.12-5-1SR2-2

Headset firmware: 2-0-0001-10


Regards, Reto

Jason Aarons (Americas) <jason.aarons at global.ntt> schrieb am Fr. 31. Jan.
2020 um 15:14:

> Did you run latest device pack and upgrade 8851 firmware, does it match
> min in release notes etc?
>
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>
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> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Reto
> Gassmann
> *Sent:* Friday, January 31, 2020 8:35 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Cisco Headset with Multibase unregister/
> reregister to IP Phone
>
>
>
>
>
> Hello all
>
>
>
> We have new Cisco Headset 562 with Multibase (Fw 2-0-0001-10) connected to
> 8851 with USB. (CUCM is 10.5)
>
> Randomly the base disconnects from the phone and registers right after.
> That happens when I put the headset back to the base, sometimes if I switch
> on the desklight or if I put the notebook into the dockingstation. We also
> have users who reported that the disconnect / connect happens during a
> phonecall.
>
>
>
> Has anyone els problems with the new Cisco Headset?
>
>
>
> We also have issues with conferencing (joining other headsets to the base
> for coaching) that the second headset can not connect / join the call or
> delays in picking up the call if I use CTI (eg finesse). It takes up to two
> seconds for the sound to be heard on the headset.
>
>
>
> Thanks for feedback
>
> Regards Reto
>
>
>
> itevomcid
>
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