[cisco-voip] digitized voice quality

Scott Voll svoll.voip at gmail.com
Mon Jul 13 10:48:45 EDT 2020


All--

we are using Jabber 12.8 with CM 12.5 in a voice only mode.  we have users
reporting digitized voice call quality.  has anyone else been dealing with
this?

we have had multiple users say if they add Video to the call it makes it
better.  Anyone else seeing that?  Any ideas why that would be better?

what else can we do to make this work better?  TAC has not been able to
help with this after multiple weeks of engagement.

any thoughts?

TIA

Scott
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