[cisco-voip] digitized voice quality

[Erick Bergquist]

Is part of the call going over analog or tdm circuit (pri) or dsp resources
used?

I’ve heard of digitized (robotic) voice across the above and sometimes
physical hard phones with dsp issues mostly.



On Mon, Jul 13, 2020 at 11:49 AM Jason Aarons <scubajasona at gmail.com> wrote:

> What codec is in use in capture of bad call? Diagnostic CDRs aka Severely
> Concealed Seconds (SCCR) shows what? How are users connected? Packetloss or
> high delay usually causes poor audio. I don't like G729 as in packet loss
> sounds worse, wish CUBE had OPUS (coming).
>
>
> https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/white-paper-c11-735409.html
>
>
>
> On Mon, Jul 13, 2020, 10:51 AM Scott Voll <svoll.voip at gmail.com> wrote:
>
>> All--
>>
>> we are using Jabber 12.8 with CM 12.5 in a voice only mode.  we have
>> users reporting digitized voice call quality.  has anyone else been dealing
>> with this?
>>
>> we have had multiple users say if they add Video to the call it makes it
>> better.  Anyone else seeing that?  Any ideas why that would be better?
>>
>> what else can we do to make this work better?  TAC has not been able to
>> help with this after multiple weeks of engagement.
>>
>> any thoughts?
>>
>> TIA
>>
>> Scott
>>
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