[cisco-voip] digitized voice quality

[Palmer, Brian]

Call recording might be one mechanism to verify what the user is experiencing unless you have experienced the same.  Quality of service is always a thought as well.  Just throwing additional thoughts into what everybody else mentioned.. all of which are great.




From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Scott Voll
Sent: Monday, July 13, 2020 10:49 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] digitized voice quality

All--

we are using Jabber 12.8 with CM 12.5 in a voice only mode.  we have users reporting digitized voice call quality.  has anyone else been dealing with this?

we have had multiple users say if they add Video to the call it makes it better.  Anyone else seeing that?  Any ideas why that would be better?

what else can we do to make this work better?  TAC has not been able to help with this after multiple weeks of engagement.

any thoughts?

TIA

Scott

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