[cisco-voip] digitized voice quality

[Florian Kroessbacher]

Hy @ all

we have this on normal Jabber and Jabber for VDI on some Devices with BiB Recording enabled.

Interessting would be this i think

https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/212176-How-to-collect-an-Audio-Capture-Dump-wit.html

cheers
On 15. Jul 2020, 17:12 +0200, Palmer, Brian via cisco-voip <cisco-voip at puck.nether.net>, wrote:
> Call recording might be one mechanism to verify what the user is experiencing unless you have experienced the same.  Quality of service is always a thought as well.  Just throwing additional thoughts into what everybody else mentioned.. all of which are great.
>
>
>
>
> From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Scott Voll
> Sent: Monday, July 13, 2020 10:49 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] digitized voice quality
>
> All--
>
> we are using Jabber 12.8 with CM 12.5 in a voice only mode.  we have users reporting digitized voice call quality.  has anyone else been dealing with this?
>
> we have had multiple users say if they add Video to the call it makes it better.  Anyone else seeing that?  Any ideas why that would be better?
>
> what else can we do to make this work better?  TAC has not been able to help with this after multiple weeks of engagement.
>
> any thoughts?
>
> TIA
>
> Scott
>
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