[cisco-voip] call forward is not working in this scenario

[Jinto Alakkal]

Hi Arun,

Under the hunt pilot, there is an option (If your CUCM version is not too old) "Hunt call treatment Settings" there are two options "Forward Hunt No Anwer" and "Forward Hunt busy" choose this option there "Use Forward settings of Line Group Member" for both, then forward the line group member to another non-line group member internal number and then try forwarding it to your specified destination from there, just a workaround worth trying 🙂 if you don't want to use SNR.


Thanks!

Jinto

________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Lelio Fulgenzi <lelio at uoguelph.ca>
Sent: Tuesday, June 2, 2020 11:55 AM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] call forward is not working in this scenario


What the what? That doesn’t make sense at all.



From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Tuesday, June 2, 2020 11:45 AM
To: Lelio Fulgenzi <lelio at uoguelph.ca>
Cc: Arun Kumar <arunraodhumal at gmail.com>; Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] call forward is not working in this scenario



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Nope.  The forward no coverage is for the following scenario only:

  1.  Caller calls phone DN directly
  2.  DN is set to forward to a Hunt Pilot
  3.  Hunt Group (HP+HL+LG) cannot cover to a member for some reason (e.g., RNA)
  4.  Call is now forwarded to the DN's Forward No Coverage destination

Seems like a strange scenario, one in which I have never needed nor been asked to configure.  I wonder who the hell uses that and why?



On Tue, Jun 2, 2020 at 10:22 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Could you not use “forward no coverage” for this ?







From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Anthony Holloway
Sent: Tuesday, June 2, 2020 10:52 AM
To: Arun Kumar <arunraodhumal at gmail.com<mailto:arunraodhumal at gmail.com>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] call forward is not working in this scenario



CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp at uoguelph.ca<mailto:IThelp at uoguelph.ca>



Call forwarding is ignored for members of hunt groups.



If you actually configure SNR (like with RDP/RD) then that does work.  In fact, you don't even need a Cisco phone in the membership of the LG to ring a cell phone.  Once you build the DN on the RDP you can add the DN to the LG.



On Tue, Jun 2, 2020 at 7:27 AM Arun Kumar <arunraodhumal at gmail.com<mailto:arunraodhumal at gmail.com>> wrote:

Hi



can anybody please help to fix this call flow issue



the call flow is like this



Hunt pilot number --> linegroup --> algorithm set as broadcast and LG - Phone ext(9999) set CFA To Mobile number(XXXXX). Please let me know is there any alternate for apart from SNR ?

--

Thanks,
Arun

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