[cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

[JASON BURWELL]

Thank you all for the information!! TAC told me I needed to add up the stats from all the team screens in Finesse or build a gadget, neither of which seem very practical.

Jason


From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Tuesday, March 17, 2020 12:35 PM
To: JASON BURWELL <JASON.BURWELL at foundersfcu.com>
Cc: Johnson, Tim <johns10t at cmich.edu>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

No, unfortunately RTR requires Java in all versions to date, including 12.5.

The UCCX API (mentioned by Bill Talley - https://youruccx/adminapi/agentstats<https://urldefense.proofpoint.com/v2/url?u=https-3A__youruccx_adminapi_agentstats&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=aj1EwG5231oorFyOSnS5JtvnBtmVNtxuLA_ArI1CMLE&s=tXGdabz_y26PjvM8oemlWVA7aOpO2uHYHE7u2eX0qhk&e=>) can be viewed in your browser with no plugins at all.  Though the data points are much less than what RTR can provide, it does give you the live logged in resources metric you're looking for.

On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
Thanks!! do you know if there is a newer version available than what comes from the plugin that does not require Java?

Jason


From: Johnson, Tim <johns10t at cmich.edu<mailto:johns10t at cmich.edu>>
Sent: Tuesday, March 17, 2020 12:21 PM
To: JASON BURWELL <JASON.BURWELL at foundersfcu.com<mailto:JASON.BURWELL at foundersfcu.com>>
Subject: [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

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Real Time Reporting Tool > Overall Cisco Unified Contact Center Express Stats


From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of JASON BURWELL via cisco-voip
Sent: Tuesday, March 17, 2020 12:16 PM
To: 'cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>' <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] UCCX 11.6 Real Time Logged in Resources

On UCCX 11.6 is there a way to quickly see how many agents are logged in real time? TAC was not helpful with providing a solution. Thanks

Jason

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