[cisco-voip] [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources

[Anthony Holloway]

No, unfortunately RTR requires Java in all versions to date, including 12.5.

The UCCX API (mentioned by Bill Talley -
https://youruccx/adminapi/agentstats) can be viewed in your browser with no
plugins at all.  Though the data points are much less than what RTR can
provide, it does give you the live logged in resources metric you're
looking for.

On Tue, Mar 17, 2020 at 11:26 AM JASON BURWELL via cisco-voip <
cisco-voip at puck.nether.net> wrote:

> Thanks!! do you know if there is a newer version available than what comes
> from the plugin that does not require Java?
>
>
>
> Jason
>
>
>
>
>
> *From:* Johnson, Tim <johns10t at cmich.edu>
> *Sent:* Tuesday, March 17, 2020 12:21 PM
> *To:* JASON BURWELL <JASON.BURWELL at foundersfcu.com>
> *Subject:* [EXTERNAL] RE: UCCX 11.6 Real Time Logged in Resources
>
>
>
> *CAUTION: This email originated outside of Founders Federal Credit Union.
> Do not click links or open attachments unless you recognize the sender and
> know the content is safe.*
> * ------------------------------ *
>
> Real Time Reporting Tool > Overall Cisco Unified Contact Center Express
> Stats
>
>
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *JASON
> BURWELL via cisco-voip
> *Sent:* Tuesday, March 17, 2020 12:16 PM
> *To:* 'cisco-voip at puck.nether.net' <cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] UCCX 11.6 Real Time Logged in Resources
>
>
>
> On UCCX 11.6 is there a way to quickly see how many agents are logged in
> real time? TAC was not helpful with providing a solution. Thanks
>
>
>
> Jason
>
>
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