[cisco-voip] Jabber and Finesse

[Jose Colon II]

I think that is the key to the issue. UCCX extension can only be registered
to one device.

On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam <ajp26 at buffalo.edu> wrote:

> Hi Terry,
>
>
>
> I had the same problem when I had my CCX extension on multiple items, even
> when unregistered. Clicking on ready resulted in an error, but the first
> time I made a call with it by opening the keypad it started working and I
> could go ready. Since the CCX extension is just an extension, you should be
> able to dial it regardless of what Finesse is doing, assuming it is in a
> partition that you can dial but it may not be.
>
>
>
> After I made sure the extension was on nothing but my Jabber client, and I
> had signed out and back in, it began to work fine.
>
>
>
> I haven’t heard any comments from anyone else and we moved ~75 seats to
> Jabber MRA and Finesse remote this week.
>
>
>
> Adam
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Terry
> Oakley via cisco-voip
> *Sent:* Wednesday, March 18, 2020 6:29 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Jabber and Finesse
>
>
>
> We have on prem CUCM running 12.5.1.   We also have IM and Presence and
> UCCX for our phone queues.   I am trying to figure out if I can move our
> phone queues to Jabber and connect to Finesse via remote access (through VM
> Ware).    I seem to be able to get part way but when I try to make a call
> to the queue the Finesse line will not answer and unless I go off hook
> first on the Jabber app I cannot go to Ready on the Finesse side .   I
> cannot even dial it just directly.   I can use that line and dial out from
> Jabber but for some reason I cannot get the line to be recognized on the
> Finesse side.   I am sure I probably missed something in my haste so if
> anyone of you have successfully done something like this I would appreciate
> a simple how to.
>
>
>
> I hope all of you are safe and your families as well.
>
>
>
> Terry
>
>
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
>
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>
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