[cisco-voip] Jabber and Finesse

[Pawlowski, Adam]

Hi Terry,

I had the same problem when I had my CCX extension on multiple items, even when unregistered. Clicking on ready resulted in an error, but the first time I made a call with it by opening the keypad it started working and I could go ready. Since the CCX extension is just an extension, you should be able to dial it regardless of what Finesse is doing, assuming it is in a partition that you can dial but it may not be.

After I made sure the extension was on nothing but my Jabber client, and I had signed out and back in, it began to work fine.

I haven't heard any comments from anyone else and we moved ~75 seats to Jabber MRA and Finesse remote this week.

Adam

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Terry Oakley via cisco-voip
Sent: Wednesday, March 18, 2020 6:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Jabber and Finesse

We have on prem CUCM running 12.5.1.   We also have IM and Presence and UCCX for our phone queues.   I am trying to figure out if I can move our phone queues to Jabber and connect to Finesse via remote access (through VM Ware).    I seem to be able to get part way but when I try to make a call to the queue the Finesse line will not answer and unless I go off hook first on the Jabber app I cannot go to Ready on the Finesse side .   I cannot even dial it just directly.   I can use that line and dial out from Jabber but for some reason I cannot get the line to be recognized on the Finesse side.   I am sure I probably missed something in my haste so if anyone of you have successfully done something like this I would appreciate a simple how to.

I hope all of you are safe and your families as well.

Terry


Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034


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