[cisco-voip] Jabber mobile calls disconnecting after 15 minutes

[James Dust]

Thank you Nate,

What’s strange is it’s not affecting everyone, just a handful of users.

We have logged it to our fw maintainer in any case.

Appreciate your help.


Kind regards

James

Sent with BlackBerry Work
(www.blackberry.com<http://www.blackberry.com>)


From: NateCCIE <nateccie at gmail.com<mailto:nateccie at gmail.com>>
Date: Sunday, 22 Mar 2020, 8:15 pm
To: James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>>
Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Jabber mobile calls disconnecting after 15 minutes

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When it’s the same time across multiple clients, it’s a timer issue. I first would look at the firewall handing a timer expire.

Sent from my iPhone

On Mar 22, 2020, at 1:59 PM, James Dust <james.dust at charles-stanley.co.uk> wrote:


Good evening all,

I have a reoccurring issues for a handful or users, where their external calls via jabber mobile disconnects after 15 minutes exactly. This isn’t every user only a handful, and can happen over Wi-Fi or 4G networks when they work remotely.

I have tried allot of trouble shooting, but wondered if anyone else had experienced this very specific issue?

We are running:

Cucm 11.5
Expressway X12.5.3

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