[cisco-voip] [External] Re: Jabber client missing Advanced Settings

Mon Mar 23 17:46:07 EDT 2020

Looks like the community of you got us going.   We have one of the new 8 
working so we anticipate that all will be up and running soon.

THANK YOU ALL.   Yes it has been a complete blur and they just told us it is 
all scramble mode to get workers out of here and safely in their homes.

Terry

From: Hunter Fuller <hf0002 at uah.edu>
Sent: Monday, March 23, 2020 3:28 PM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Cc: Terry Oakley <Terry.Oakley at rdc.ab.ca>; voyp list, cisco-voip 
(cisco-voip at puck.nether.net) <cisco-voip at puck.nether.net>
Subject: Re: [External] Re: [cisco-voip] Jabber client missing Advanced 
Settings

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

Wow! Yes, I'd bet it's that. I can't believe I forgot - it's been such a blur 
this past couple of weeks. We are turning it off because for us, it works 
perfectly, but it always results in a user/pass prompt, which we cannot 
utilize because we use SSO. So the initial prompt is what we want to be shown.

We roll with this:

msiexec.exe /quiet /i CiscoJabberSetup.msi UPN_DISCOVERY_ENABLED=false 
SSO_EMAIL_PROMPT=ON VOICE_SERVICES_DOMAIN=uah.edu 
<https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fuah.edu%2F&data=02%7C01%7CTerry.Oakley%40rdc.ab.ca%7C4040cd8c17b6431e0f2308d7cf712141%7C3aed1c227c31455eb67a279994fffbd6%7C1%7C0%7C637205957116723637&sdata=N6UcoNRrtKOH2Q7Nx5jXoYbVUuSPbPpex7SudcERiaI%3D&reserved=0> 
SERVICES_DOMAIN=uah.edu 
<https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fuah.edu%2F&data=02%7C01%7CTerry.Oakley%40rdc.ab.ca%7C4040cd8c17b6431e0f2308d7cf712141%7C3aed1c227c31455eb67a279994fffbd6%7C1%7C0%7C637205957116723637&sdata=N6UcoNRrtKOH2Q7Nx5jXoYbVUuSPbPpex7SudcERiaI%3D&reserved=0> 
CLEAR=1

--
Hunter Fuller
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Mon, Mar 23, 2020 at 4:23 PM Anthony Holloway 
<avholloway+cisco-voip at gmail.com <mailto:avholloway%2Bcisco-voip at gmail.com> > 
wrote:

To elaborate...

UPN Auto Discovery is now enabled by default, and if it works, it's better, 
because you don't bother the user with helping the client to locate where 
services are pulled from.  However, if it fails even slightly, it's a pain in 
the ass, and gets in the way of troubleshooting, because it's like locked in 
now.  Most admins will want to have the freedom to turn the knobs, and you can 
only do that if you turn off UPN discovery.

On Mon, Mar 23, 2020 at 4:18 PM Anthony Holloway 
<avholloway+cisco-voip at gmail.com <mailto:avholloway%2Bcisco-voip at gmail.com> > 
wrote:

So that seems like the new User Principal Name Auto Discovery.  You can verify 
this by using the following command line switch:

Source: 
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_8/cjab_b_deploy-jabber-on-premises-128/cjab_b_deploy-jabber-on-premises-128_chapter_010000.html#reference_27E0FCE8284FBD9287D4A538588165F6 
<https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fen%2Fus%2Ftd%2Fdocs%2Fvoice_ip_comm%2Fjabber%2F12_8%2Fcjab_b_deploy-jabber-on-premises-128%2Fcjab_b_deploy-jabber-on-premises-128_chapter_010000.html%23reference_27E0FCE8284FBD9287D4A538588165F6&data=02%7C01%7CTerry.Oakley%40rdc.ab.ca%7C4040cd8c17b6431e0f2308d7cf712141%7C3aed1c227c31455eb67a279994fffbd6%7C1%7C0%7C637205957116723637&sdata=bIlmsK22MxS1JWcb1Pf5ilc5%2FgT9NkfJxzqw8%2BT9ELI%3D&reserved=0>

On Mon, Mar 23, 2020 at 4:03 PM Terry Oakley <Terry.Oakley at rdc.ab.ca 
<mailto:Terry.Oakley at rdc.ab.ca> > wrote:

This is what we see now..

This is what we did see

Maybe it is just pure panic but for some reason we do not see the Advanced 
Settings so we can set the account type like this

From: Anthony Holloway <avholloway+cisco-voip at gmail.com 
<mailto:avholloway%2Bcisco-voip at gmail.com> >
Sent: Monday, March 23, 2020 3:00 PM
To: Terry Oakley <Terry.Oakley at rdc.ab.ca <mailto:Terry.Oakley at rdc.ab.ca> >
Cc: Lelio Fulgenzi <lelio at uoguelph.ca <mailto:lelio at uoguelph.ca> >; voyp list, 
cisco-voip (cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> ) 
<cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> >
Subject: Re: [cisco-voip] Jabber client missing Advanced Settings

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

ORCA with the transform doesn't add anything special that the CLI switches 
Hunter suggested can't do.  Granted, it's makes just double clicking it 
easier, but hell, you could also just have a BAT file on the USB stick and 
save yourself the trouble of using ORCA and the transform.

Also, did you ever post a screenshot? I didn't see one.  I'm still unclear 
what the problem is.

On Mon, Mar 23, 2020 at 3:38 PM Terry Oakley via cisco-voip 
<cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net> > wrote:

>From my research the same thing but we are just using a USB stick and 
installed the msi.     Looks like we may have to do the Microsoft ORCA msi 
thing which I am totally unfamiliar with.

Lelio how is everything in Guelph?  Alberta is reeling for sure under this and 
everything else.

Terry

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034

From: Lelio Fulgenzi <lelio at uoguelph.ca <mailto:lelio at uoguelph.ca> >
Sent: Monday, March 23, 2020 2:22 PM
To: Terry Oakley <Terry.Oakley at rdc.ab.ca <mailto:Terry.Oakley at rdc.ab.ca> >
Cc: voyp list, cisco-voip (cisco-voip at puck.nether.net 
<mailto:cisco-voip at puck.nether.net> ) <cisco-voip at puck.nether.net>
Subject: RE: Jabber client missing Advanced Settings

CAUTION: This email is from an external source. Do not click links or open 
attachments unless you recognize the sender and know the content is safe.

I believe if you use a provisioning URL it removes the option. Could be wrong.

From: cisco-voip <cisco-voip-bounces at puck.nether.net 
<mailto:cisco-voip-bounces at puck.nether.net> > On Behalf Of Terry Oakley via 
cisco-voip
Sent: Monday, March 23, 2020 4:06 PM
To: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Jabber client missing Advanced Settings

Have been installing Jabber 12 for the past week and had no issues. 
Installed today and now we cannot see the Advanced Settings to setup where the 
client should be directed.     Has anyone seen this and have a resolution?

Terry

Terry Oakley

Telecommunications Coordinator | Information Technology Services

Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5

work (403) 342-3521   |  FAX (403) 343-4034

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