[cisco-voip] UCCX upgrade versions

[Matthew Loraditch]

If you have to build a new install, I would go to at least 12.0 as there are GUI changes in that version to Finesse and then you can avoid that change down the road.

I’ve not used on demand recording so I can’t speak to that.


Matthew Loraditch
Sr. Network Engineer
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Andy Carse
Sent: Friday, May 22, 2020 11:03 AM
To: Cisco VoIP List <cisco-voip at puck.nether.net>
Subject: [cisco-voip] UCCX upgrade versions

[EXTERNAL]

Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy
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