[cisco-voip] UCCX upgrade versions

[Palmer, Brian]

One thing to note is that Finesse Gadgets get much better the higher version you go.  You can absolutely break the environment if you don’t limit group policy changes to the web browser platform which I have seen.  This is why it helps to have a domain devoted to Voice to keep it separate and distinct from the rest of the business.  I would suggest sticking with one particular browser as it will be easier to manage.


Brian Palmer    | VoiceOps | DC6 3 355
904-905-8263  |  Internal Ext: 58263

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of James Dust
Sent: Monday, May 25, 2020 11:55 AM
To: Charles Goldsmith <wokka at justfamily.org>
Cc: Cisco VoIP List <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] UCCX upgrade versions

Thank you Charles,


Kind regards

James

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From: Charles Goldsmith <wokka at justfamily.org<mailto:wokka at justfamily.org>>
Date: Monday, 25 May 2020, 3:46 pm
To: James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>>
Cc: Cisco VoIP List <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

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Anytime you are planning an upgrade or install of UCCX, you should be consulting the compatibility guides http://defang.bcbsfl.com/defang.php?url=https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Along with CUCM version compatibility, it has phone, client browser and OS and a lot more info.

I see a lot of customer installs that are not in a TAC supported configuration because they do not follow these when making changes.



On May 25, 2020, at 5:48 AM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:
Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM?


From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of Mark H. Turpin
Sent: 23 May 2020 19:49
To: Jason Aarons <scubajasona at gmail.com<mailto:scubajasona at gmail.com>>; Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Cisco VoIP List <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.


Another reason to go to 12.5 -> http://defang.bcbsfl.com/defang.php?url=https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN


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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of Jason Aarons <scubajasona at gmail.com<mailto:scubajasona at gmail.com>>
Sent: Saturday, May 23, 2020 10:18 AM
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: Cisco VoIP List <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX upgrade versions

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Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me.

On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options.
Sent from my iPhone

On May 23, 2020, at 10:38 AM, Jason Aarons <scubajasona at gmail.com<mailto:scubajasona at gmail.com>> wrote:
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For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs.

On Fri, May 22, 2020, 11:05 AM Andy Carse <andy.carse at gmail.com<mailto:andy.carse at gmail.com>> wrote:
Hi,
I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.

So what is the "go to" version of UCCX these days?
I'm currently on 10.6(SU3) as its the last CAD version.
So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.
It will be a new install as I can't break the existing setup on purpose.
One issue I think I will have is on demand call recording which was relatively straight forward with CAD
and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.
We have a max of 20 agents logged in at any one time.

Any pointers for the path to tread would be appreciated.

Rgds Andy
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