[cisco-voip] Alternatives for MediaSense simple recording?

[Lelio Fulgenzi]

I sure was sad when they EOL'ed Media Sense. I really wanted to do video call handlers and video voicemail and greetings.

Take a look at https://www.mns.vc/ they might have what you're looking for.

Lelio


From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Nick Barnett
Sent: Monday, January 11, 2021 12:54 PM
To: cisco-voip <cisco-voip at puck.nether.net>
Subject: [cisco-voip] Alternatives for MediaSense simple recording?

CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp at uoguelph.ca<mailto:IThelp at uoguelph.ca>

Hey folks. What are people using now that MediaSense is EOL? It was fine for what it was. It just recorded anything you threw into it. it weaseled it's way into some weird apps we have, and now I'm kinda stuck.  We have an iphone app that was developed to work in areas with poor data connectivity. It creates a conference call to a PSTN number that routes into our system and is a route pattern attached to a SIP trunk directly to MediaSense.

>From there, we use APIs to pull the file down and save it using meta data from the initial call.

We aren't using ANY of the recording profiles or advanced features of mediasense. Our new recording system is NICE Engage and they don't offer any way to record via route patterns.

Are there any open source, or really ANYTHING else out there that can do this simple procedure? The most basic of requirements are 1) non proprietary audio format 2) retrievable with an API or script. My cisco account team can only recommend Webex for recording which doesn't look to allow recording with a route pattern. Our VAR sells NICE which requires an extra application to kick of a recording like this.

What are you guys using? Any suggestions for me?

Thanks,
Nick

P.S. just to be clear, MeidaSense is not our quality assurance platform. We use NICE Engage for that and it's fine for now... just looking for something to fill the gap left by a disappearing MediaSense and our route pattern recording method.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20210111/2b37f44c/attachment.htm>