[cisco-voip] UCCX skill manager page

[James Dust]

Thank you Myron I have found that option as you described.


Kind regards

James

From: Myron Young <mdavid_young at hotmail.com>
Sent: 03 July 2021 20:06
To: James Dust <james.dust at charles-stanley.co.uk>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX skill manager page

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.


We had the same discovery as well. It’s no longer a separate page but functions are within Finesse webpage as an advanced capability to your supervisors, but the supervisors need to have appropriate permissions from CCX admin. Search under supervisor capability view and thats where the access control is managed.


On Jul 3, 2021, at 1:31 PM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:

Afternoon all,

We have recently moved our users on a version ‘’12.5.1’’ UCCX cluster, and apparently our supervisors were able to access skill’s page on the previous version via this link ‘’ https://hostname/mobileskillmanager/index.html’’

As this no longer appears to be working, is this a feature that’s been withdrawn of something that needs to be enabled?

Many thanks in advance.

James




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