[cisco-voip] CCX Selected Resource User ID showing as Stars

[Matthew Loraditch]

Thanks, guess I found a bug but if that changed line does what I need, not going to bother with tac!


Matthew Loraditch
Sr. Network Engineer
(He/Him/His)
p: 443.541.1518
w: www.heliontechnologies.com | e: MLoraditch at heliontechnologies.com
From: Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Thursday, June 17, 2021 1:54 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CCX Selected Resource User ID showing as Stars

[EXTERNAL]

Interesting!  I just tried something like this in 12.5(1) and I get the same thing as you.

I did achieve the desired outcome using the Get User Info step instead of casting the User object to a String,

cleanAgentID = Get User Info (selectedResource, Identifier)

On Tue, Jun 15, 2021 at 2:02 PM Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
We collect the name of the agent for recording to our ticketing system.

Apparently no one has used this piece of  data in a long time, but I noticed it today. All agents are showing up as “***”

CCX 12.5

Here is what the script does:
[cid:image001.png at 01D766AD.5212AD10]

And the values I got in my debug:


[cid:image002.png at 01D766AD.5212AD10]

What is going on here? Do I need to change how I capture this?

Matthew Loraditch​
Sr. Network Engineer
(He/Him/His)
p: 443.541.1518<tel:443.541.1518>
w: www.heliontechnologies.com<http://www.heliontechnologies.com/>
 |
e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>
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