[cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

[James Dust]

Hi Brian and thanks for the assistance,

I had the following all set correctly, but I needed to reload the phone, then sign out of the extension mobility profile and back in again to get it working:

CTI Controlled Device Profiles - this has the UDP of the user
- Extension Mobility -> Controlled Profiles -> this has the UDP of the user
- Primary extension is set correctly
- Ensure that Allow Control of Device from CTI is ticked
- Ensure that the user has the following permissions
- Standard CTI Enabled
- Standard CTI Allow Control of Phones supporting Connected Xfer and conf
- Standard CTI Allow Control of Phones supporting Rollover Mode
- Standard CCM users


From: Brian Meade <bmeade90 at vt.edu>
Sent: 31 March 2021 00:16
To: James Dust <james.dust at charles-stanley.co.uk>
Cc: Cisco VoIP List <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.


James,

Do you have the device as a Controlled Device under your end user with appropriate CTI permissions?

Does your User Profile have appropriate CTI Servers configured in CUCM as FQDN?

Are you testing internally or over MRA?  CTI Control doesn't work over MRA.

Thanks,
Brian Meade

On Sat, Mar 27, 2021 at 2:22 PM James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:
Hi all,

I am having issues pairing my desk phones (Cisco 8851’s) with the Webex (formally teams) desktop app. Within the app itself no devices are discoverable.

Are there any prerequisites I need to set on my CUCM environment? (version is 11.5)

Any pointers much appreciated.

Kind regards

James

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