[cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone

[Brian Meade]

James,

Do you have the device as a Controlled Device under your end user with
appropriate CTI permissions?

Does your User Profile have appropriate CTI Servers configured in CUCM as
FQDN?

Are you testing internally or over MRA?  CTI Control doesn't work over MRA.

Thanks,
Brian Meade

On Sat, Mar 27, 2021 at 2:22 PM James Dust <james.dust at charles-stanley.co.uk>
wrote:

> Hi all,
>
> I am having issues pairing my desk phones (Cisco 8851’s) with the Webex
> (formally teams) desktop app. Within the app itself no devices are
> discoverable.
>
> Are there any prerequisites I need to set on my CUCM environment? (version
> is 11.5)
>
> Any pointers much appreciated.
>
>
> Kind regards
>
> James
>
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