[cisco-voip] Error Processing SAML Response

[Kent Roberts]

If the Admin creds are providing the same error and not in ldap(the local cucm provided at setup), I would re-queue the case to another engineer if the best they can provide is NTP out of sync, but the time is really correct….

You may have to escalate the case to get a more seasoned engineer.     Have you rebooted or restarted the Cisco tomcat service for cucm?      Were slowly moving into the restart/reboot world.

Curious what you find out when fixed.

> On Sep 16, 2021, at 2:56 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
> 
> So, users are randomly getting the above error when logging into CUCM UCMUser or CUC Inbox... we are also getting it using AD credentials into admin pages for CUCM/CUC/etc.
> 
> For a user, it will work find repeatedly, then you will get the error, close your browser, and reopen, still get the error for a few minutes. Then later it will work. When a user is affected, other users work fine.
> 
> TAC is saying it is an NTP issue, however, NTP between CUCM 12.5 and IdP (ADFS 2.0) is fine.
> 
> Pings are around 1ms between servers.
> 
> Any ideas?
> 
> 
> Jonathan
> 
> 
> 
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