[cisco-voip] On-premise UCCX with Cisco Collaboration Platform

[Brian Meade]

Might be worth looking at some alternatives like eGain or UpstreamWorks as
well.  The SocialMiner/CCP chat is pretty limited.

On Thu, Apr 14, 2022, 8:15 AM Adam Pawlowski <ajp26 at buffalo.edu> wrote:

> It is included with premium, but it is best if you are content with what
> it offers in your environment, as it’s relatively rudimentary.
>
>
>
>
> https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-enablement-lab-v2
> seems to cover CCX with SM.
>
>
>
>
> https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-12-5-su1-v1
>
> This appears to cover chat, but using 3rd party products? The AI/BOT demo
> is cool, but as far as I know the code was something internal that was
> whipped up for the demo and not shared publically.
>
>
>
> dCloud is also displaying a banner at the top that normal pedestrians
> cannot schedule sessions and need someone from Cisco to do it – hopefully
> your AM or partner contact would if you want to see it.
>
>
>
> Best,
>
>
>
> Adam
>
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net> *On Behalf Of *Andy
> Carse
> *Sent:* Thursday, April 14, 2022 4:37 AM
> *To:* Cisco VoIP List <cisco-voip at puck.nether.net>
> *Subject:* [cisco-voip] On-premise UCCX with Cisco Collaboration Platform
>
>
>
> Hi,
>
> We have an On-Premise UCCX v12.5 deployment and I've been asked to look at
> adding web chat to the system.
>
> I believe this was Social Miner now called Cisco Collaboration Platform
> does anyone have this in place or any helpful tips on the good or bad
> solutions as I'm struggling to find any good documentation on the Cisco
> Website for this
>
> Is there any issues around support from Cisco and is it an additional
> license cost.
>
> We have Premium licenses for the agents.
>
>
>
> TIA
>
> Rgds Andy
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