[cisco-voip] On-premise UCCX with Cisco Collaboration Platform

[Adam Pawlowski]

It is included with premium, but it is best if you are content with what it offers in your environment, as it’s relatively rudimentary.

https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-enablement-lab-v2 seems to cover CCX with SM.

https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-12-5-su1-v1
This appears to cover chat, but using 3rd party products? The AI/BOT demo is cool, but as far as I know the code was something internal that was whipped up for the demo and not shared publically.

dCloud is also displaying a banner at the top that normal pedestrians cannot schedule sessions and need someone from Cisco to do it – hopefully your AM or partner contact would if you want to see it.

Best,

Adam

From: cisco-voip <cisco-voip-bounces at puck.nether.net> On Behalf Of Andy Carse
Sent: Thursday, April 14, 2022 4:37 AM
To: Cisco VoIP List <cisco-voip at puck.nether.net>
Subject: [cisco-voip] On-premise UCCX with Cisco Collaboration Platform

Hi,
We have an On-Premise UCCX v12.5 deployment and I've been asked to look at adding web chat to the system.
I believe this was Social Miner now called Cisco Collaboration Platform does anyone have this in place or any helpful tips on the good or bad solutions as I'm struggling to find any good documentation on the Cisco Website for this
Is there any issues around support from Cisco and is it an additional license cost.
We have Premium licenses for the agents.

TIA
Rgds Andy
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