[cisco-voip] Cisco UCCX Roadmap

[JASON BURWELL]

Yes, its kind of a surprise especially with the Finesse refresh and other changes in 12.5. This is definitely not the message I’ve been getting from my Cisco team but admittedly I’m getting mixed signals on the future as well which is why I asked here. Last year we had a big meeting and one of the people was the Cloud Collab person assigned to us and she was trying to start the discussion about Webex Contact center but didn’t seem to have a lot of references to give me on other clients our size using it. Also with Webex Teams going down (twice I think) the last couple months due to the AWS outages it makes me a little nervous about cloud voice or contact center even though I know that where things are headed eventually. All you hear about from cloud providers is about redundancy but then an AWS data center has a power failure and half or more of the US goes down…….

Jason


From: Bill Talley <btalley at gmail.com>
Sent: Tuesday, September 6, 2022 9:46 PM
To: Matthew Loraditch <MLoraditch at heliontechnologies.com>
Cc: JASON BURWELL <JASON.BURWELL at foundersfcu.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco UCCX Roadmap

Haven’t looked into it much, but have quite a few customers who are avoiding WxCC due to existing backend integrations with on-prem SQL servers, mainframes, and http/REST integrations…. Those are probably being marketed as front end widget/gadget

Haven’t looked into it much, but have quite a few customers who are avoiding WxCC due to existing backend integrations with on-prem SQL servers, mainframes, and http/REST integrations….  Those are probably being marketed as front end widget/gadget integrations for WxCC I’m guessing.

First I’ve heard that UCCX development is nearly dead, but good to know, especially from a personal development perspective lol.


On Sep 6, 2022, at 7:12 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:

Wasn’t at Cisco live but at least as far as what’s available to partners, there is nothing that I can’t talk about and publicly there is nothing.

The on prem software development is quite nearly dead.



<image117939.jpg>


Matthew Loraditch​


Sr. Network Engineer


direct: 443.541.1518<tel:443.541.1518>


e: MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>





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From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of JASON BURWELL
Sent: Tuesday, September 6, 2022 7:51 PM
To: 'cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>' <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Cisco UCCX Roadmap

[EXTERNAL]

Does anyone that attended Cisco Live have any info on what the future development plans are for UCCX? Is there a v14 and beyond on the roadmap? Any idea how rapidly they are trying to push people to Webex Contact Center? Is anyone on here using Webex Contact Center with 150-200 agents?


Thanks!!
Jason
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