[cisco-voip] Cisco UCCX Roadmap

[Bill Talley]

Haven’t looked into it much, but have quite a few customers who are avoiding WxCC due to existing backend integrations with on-prem SQL servers, mainframes, and http/REST integrations….  Those are probably being marketed as front end widget/gadget integrations for WxCC I’m guessing.  

First I’ve heard that UCCX development is nearly dead, but good to know, especially from a personal development perspective lol.

> On Sep 6, 2022, at 7:12 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
> 
> Wasn’t at Cisco live but at least as far as what’s available to partners, there is nothing that I can’t talk about and publicly there is nothing.
>  
> The on prem software development is quite nearly dead.
>  
>  	
> <image117939.jpg>
> Matthew Loraditch​
> Sr. Network Engineer
> direct: 443.541.1518 <tel:443.541.1518>
> e: MLoraditch at heliontechnologies.com <mailto:MLoraditch at heliontechnologies.com>
> <image410723.png> <http://www.heliontechnologies.com/>
> <image130685.png> <https://facebook.com/heliontech>	
> <image603461.png> <https://twitter.com/heliontech>	
> <image644102.png> <https://www.linkedin.com/company/helion-technologies>	
> www.heliontechnologies.com <http://www.heliontechnologies.com/>
> <image847166.jpg> <https://www.buzzsprout.com/1734656>
> From: cisco-voip <cisco-voip-bounces at puck.nether.net <mailto:cisco-voip-bounces at puck.nether.net>> On Behalf Of JASON BURWELL
> Sent: Tuesday, September 6, 2022 7:51 PM
> To: 'cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>' <cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>>
> Subject: [cisco-voip] Cisco UCCX Roadmap
>  
> [EXTERNAL]
>  
> Does anyone that attended Cisco Live have any info on what the future development plans are for UCCX? Is there a v14 and beyond on the roadmap? Any idea how rapidly they are trying to push people to Webex Contact Center? Is anyone on here using Webex Contact Center with 150-200 agents?
>  
>  
> Thanks!!
> Jason
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20220906/6c8c45cb/attachment.htm>