[cisco-voip] Call Flow data via transfers

Tue Sep 20 10:44:11 EDT 2022

Generally speaking there should be adequate info in CDR to track the multiple call legs. There are examples of tracking call flows here:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1_SU7/cucm_b_reporting-billing-administration-guide-1151su7/cucm_b_reporting-billing-administration-guide-1151su7_chapter_01000.html

Might be interesting to hear from ISI how they interpret the data provided and what gaps exist.

-w

On Sep 20, 2022, at 10:27 AM, Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:

So we are on CM 12.5  also using contact center express.

we use isi for our CDR's.

is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places?

seems to be a large hole in our data.  Just wondering if there is something i'm missing, or a better application to get this data from?

Not opposed to changing up applications if needed.  maybe a reception console app could provide this?  I don't think our UCCx is the correct app for our reception desk anyway.

Thanks

Scott
PS. does M$ Teams have this kind of issue also?

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