[cisco-voip] Call Flow data via transfers

[Bill Talley]

Not to hijack the thread, but which version did Cisco enable CDRs by default in CUCM?  I’ve always had to go to cucm service parameters and enable CDRs on every node…

Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.

> On Sep 20, 2022, at 9:44 AM, Wes Sisk (wsisk) <wsisk at cisco.com> wrote:
> 
>  Generally speaking there should be adequate info in CDR to track the multiple call legs. There are examples of tracking call flows here:
> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1_SU7/cucm_b_reporting-billing-administration-guide-1151su7/cucm_b_reporting-billing-administration-guide-1151su7_chapter_01000.html
> 
> Might be interesting to hear from ISI how they interpret the data provided and what gaps exist.
> 
> -w
> 
> On Sep 20, 2022, at 10:27 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> 
> So we are on CM 12.5  also using contact center express.
> 
> we use isi for our CDR's.
> 
> is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places?
> 
> seems to be a large hole in our data.  Just wondering if there is something i'm missing, or a better application to get this data from?
> 
> Not opposed to changing up applications if needed.  maybe a reception console app could provide this?  I don't think our UCCx is the correct app for our reception desk anyway.
> 
> Thanks
> 
> Scott
> PS. does M$ Teams have this kind of issue also? 
> 
> 
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