[cisco-voip] Call Flow data via transfers

[Brian Meade]

I think Variphy does a much better job of stitching these calls with
multiple legs together.

They'll help you setup a demo system if you want to compare.

On Tue, Sep 20, 2022, 10:28 AM Scott Voll <svoll.voip at gmail.com> wrote:

> So we are on CM 12.5  also using contact center express.
>
> we use isi for our CDR's.
>
> is there a way to track call flow from call coming into our contact center
> and being transferred to hunt groups, or other people, vm - then zero outs,
> and to other places?
>
> seems to be a large hole in our data.  Just wondering if there is
> something i'm missing, or a better application to get this data from?
>
> Not opposed to changing up applications if needed.  maybe a reception
> console app could provide this?  I don't think our UCCx is the correct app
> for our reception desk anyway.
>
> Thanks
>
> Scott
> PS. does M$ Teams have this kind of issue also?
>
>
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