[cisco-voip] Call Flow data via transfers

[Tim Smith]

Hi,

If you want better reception / operator functionality, then take a look at the Imagicle suite as well.
You can have Advanced Queuing, IVR and reporting – even call recording if you need it.

For plain reporting, I’d recommend Variphy too.
If the information is there, they can typically find it and present it for you. They have a great engineering team.

Disclaimer – Variphy Partner 😊

Cheers,

Tim


From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Brian Meade <bmeade90 at vt.edu>
Date: Wednesday, 21 September 2022 at 1:35 pm
To: Scott Voll <svoll.voip at gmail.com>
Cc: cisco-voip voyp list <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Call Flow data via transfers
I think Variphy does a much better job of stitching these calls with multiple legs together.

They'll help you setup a demo system if you want to compare.

On Tue, Sep 20, 2022, 10:28 AM Scott Voll <svoll.voip at gmail.com<mailto:svoll.voip at gmail.com>> wrote:
So we are on CM 12.5  also using contact center express.

we use isi for our CDR's.

is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places?

seems to be a large hole in our data.  Just wondering if there is something i'm missing, or a better application to get this data from?

Not opposed to changing up applications if needed.  maybe a reception console app could provide this?  I don't think our UCCx is the correct app for our reception desk anyway.

Thanks

Scott
PS. does M$ Teams have this kind of issue also?


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip<https://www.google.com/url?q=https://puck.nether.net/mailman/listinfo/cisco-voip&source=gmail-imap&ust=1664336133000000&usg=AOvVaw0_wk2KQTOoSN78iKoJ8o6Y>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20220921/466f1d68/attachment.htm>