[f-nsp] Experiences with Brocade TAC -> ICX products

[André Grüneberg]

Hi Rob,

My experience with Brocade support is rather positive. Usually quick
initial response, helpful in really urgent cases (I called them and had an
engineer on the phone for the whole time to resolution/workaround). But of
course, there are several engineers and attitude might vary.

Well, sometimes your request is not fully understood and engineers seem not
to have easy access to test equipment. Especially when it comes to
escalations to product development, things seem to become rather slow.

André


2016-02-24 16:45 GMT+01:00 Robert Hass <robhass at gmail.com>:

> Hi
> We just deployed test network running ICX switches for connecting many
> office users. We hit some software bugs (for example with not working OSPF
> as expected). We trying passing them to Brocade TAC, but my current
> experience is that cooperation with TAC is slow like a hell.
>
> Maybe it's just my bad luck.
>
> I'm looking for people having experiences with reporting bugs to Brocade
> TAC.
>
> Are you have positive experience with Brocade TAC ? How fast they can fix
> problems ? How professional they are ?
>
> Rob
>
>
>
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-- 
André Grüneberg
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