[f-nsp] Experiences with Brocade TAC -> ICX products

[Robert Hass]

Thanks

Just additional question to be sure : Were cases you mentioned was about
ICX products ? They was finishing with RMA or DEFECT plus software fix ?
Our cases at the moment are only software issues, looks like DEFECT in 100%
: e.g. adding second OSPF interface causing switch crash.

On Wed, Feb 24, 2016 at 4:54 PM, André Grüneberg <
andre.grueneberg at unbelievable-machine.com> wrote:

> Hi Rob,
>
> My experience with Brocade support is rather positive. Usually quick
> initial response, helpful in really urgent cases (I called them and had an
> engineer on the phone for the whole time to resolution/workaround). But of
> course, there are several engineers and attitude might vary.
>
> Well, sometimes your request is not fully understood and engineers seem
> not to have easy access to test equipment. Especially when it comes to
> escalations to product development, things seem to become rather slow.
>
> André
>
>
> 2016-02-24 16:45 GMT+01:00 Robert Hass <robhass at gmail.com>:
>
>> Hi
>> We just deployed test network running ICX switches for connecting many
>> office users. We hit some software bugs (for example with not working OSPF
>> as expected). We trying passing them to Brocade TAC, but my current
>> experience is that cooperation with TAC is slow like a hell.
>>
>> Maybe it's just my bad luck.
>>
>> I'm looking for people having experiences with reporting bugs to Brocade
>> TAC.
>>
>> Are you have positive experience with Brocade TAC ? How fast they can fix
>> problems ? How professional they are ?
>>
>> Rob
>>
>>
>>
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>
>
>
> --
> André Grüneberg
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