Finding JUNOS problem reports (was RE: [j-nsp] M7i router with ATA disk going bad?)

[C. Hagel]

Try searching with the entire string "atareadhdidentity: ioctl: Resource
temporarily unavailable".  It should pull up what you are looking for. 
What you are doing is pulling up every PR with the "atareadhdidentity"
keyword in them.  They may and may not apply to what you are looking for.
If you try to narrow it down more by using a more specific problem
search (in this case the error message) you will get closer to finding
what you are looking for. 

Hope this helps. 

On Wed, 02 Mar 2005 10:58:07 +0000
Alastair Galloway <ag at a.co.nz> wrote:

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AG> Hi all,
AG> 
AG> For a long time I've had difficulty finding JUNOS problem reports when
AG> searching for text like syslog messages.  All too often I've searched
AG> the problem reports and knowledge base and found nothing, but when I log
AG> a JTAC case they come back with a problem report that matches my problem
AG> - - and I feel like I've wasted their time.  I thought that I'd try with
AG> this case to see if it's just me or not.
AG> 
AG> At 01 March 2005 15:50 +0000 Steinar Haug <sthaug at nethelp.no> wrote:
AG> | We have two different M7i routers that have each logged one (and only
AG> | one) instance of the following message:
AG> |
AG> | atareadhdidentity: ioctl: Resource temporarily unavailable
AG> 
AG> At 02 March 2005 07:37 +0000 Andrew Ramsey <akramsey at juniper.net> wrote:
AG> : These messages do not indicate a hardware failure.  See PR56203.
AG> 
AG> If I'd come across this problem the text that I'd try searching the
AG> problem reports for would be "atareadhdidentity" because it's the bulk
AG> of the syslog message.  In this case I know that the problem report
AG> exists, and I even know that the synopsis of problem report (PR56203) is:
AG> 
AG> 	"atareadhdidentity error on the RE"
AG> 
AG> However, searching for the keyword "atareadhdidentity" using the simple
AG> problem report search, the advanced problem report search, the simple
AG> knowledge base search and the advanced knowledge base search yields
AG> nothing at all except for "No problem reports retrieved" and "Please try
AG> your search again - No KAs Retrieved", even though I know that PR56203
AG> exists with "atareadhdidentity" in the synopsis.
AG> 
AG> Oh, and the links to the searches were:
AG> 	https://www2.juniper.net/prsearch/simplesearch.jsp
AG> 	https://www2.juniper.net/prsearch/advsearch.jsp
AG> 	https://www2.juniper.net/kb/searchka.jsp
AG> 	https://www2.juniper.net/kb/advsearchka.jsp
AG> 
AG> Has anybody else had this sort of problem with finding problem reports?
AG> Can someone from Juniper comment?  Am I using the search the wrong way?
AG> 
AG> Or is there a problem report about finding problem reports that I've
AG> been unable to find? :-)
AG> 
AG> 
AG> Cheers,
AG> 
AG> Alastair Galloway
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--
-C. Hagel
-JNCIP #103
-<nanog at lordkron.net>
--