[j-nsp] Very disappointed with Juniper

[Michael Loftis]

--On April 10, 2006 3:47:44 PM -0500 Luke Parrish <lukep at centurytel.net> 
wrote:

> Also, your default support answer will not be "please upgrade your IOS".
> You will find much deeper troubleshooting and "root cause" instead of
> just  patching the problem with software.
>

I'll second that.  JTAC actually researches a problem, and *IFF* the 
problem is solved by upgrading, then that's what will be suggested, but 
only after it's verified that they've found your problem and have a fix in 
hand.