[j-nsp] MX480 troubles.

[Chris Evans]

Keith.

I feel your pain on this.  We do not get nearly the support from Juniper
that  we do with Cisco. In your case it sounds like this just might be bad
hardware for which anyone is susceptible.  However how the manufacturer
steps up to resolve is where it matters.

In all of our cases over the years it takes Juniper quite longer to get us
answers. Be aware that we do have a much larger install base with Cisco so
we get higher support.

Juniper is in a transition phase right now I feel. I'm hoping it will get
better.
On Apr 13, 2011 12:23 PM, "Keith" <kwoody at citywest.ca> wrote: